Return & Replacement Policy (Final Sale)

 

1) All Sales Final — No Returns or Refunds

All products are sold as final sale. We do not accept returns or issue refunds for any reason, except as expressly stated below for items damaged in transit or if required by applicable law.

2) Damaged or Incorrect Items (Replacement Only)

If your bottle arrives damaged or you receive the wrong item, we will ship you a replacement of the same item at no charge.

To help us make this right, please email us at (insert business email) within [48 hours/3 days/7 days—choose one] of delivery and include:

• Your order number,
  
  

• A brief description of the issue, and
  
  

• Clear photos of the product, inner/outer packaging, and shipping label.
  
  

Note: Replacements are limited to the original item and shipping address on the order. If the exact item is out of stock, we may offer a comparable replacement of equal value.

3) Items Not Eligible for Return/Refund

• Change-of-mind purchases
  
  

• Opened or used items
  
  

• Sale items, gift cards, promotional or free items
  
  

• Any item not reported as damaged/incorrect within the reporting window above
  
  

4) Shipping Issues

We are not responsible for delivery delays caused by carriers or for orders shipped to an address entered incorrectly by the customer. Once an order shows “Delivered,” replacement eligibility is determined in our sole discretion based on available proof from the carrier.

5) How to Contact Us

Questions or to report a damaged/incorrect item: HELLO@HUNNYVERSE.COM